Refund policy
Effective Date: [05-28-2026]
This policy governs all return, exchange and refund services for products purchased from our store.
Return Eligibility
You may apply for a return or exchange within 30 calendar days after you receive the goods.
All returned items must be unused, unwashed, intact, and kept with original packaging, tags and accessories.
Customized items, clearance goods and personal hygiene products are final sales and cannot be returned or exchanged.
Return Process
- Please contact our customer service via email and provide your order number and return reason.
- We will review your request and send return instructions within 24–48 business hours.
- Do not send back any items without our prior approval.
Refund Rules
After we receive and inspect the returned items and confirm compliance, we will process the refund to your original payment method within 5–10 business days.
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is caused by product defects or our delivery mistakes.
Return Mailing Address
4313 N 19TH AVE, APT 211
Phoenix, AZ 85015
United States
Notice: This address is solely for receiving returned packages, not our official business address or physical store.
Late Refunds
If you fail to receive the refund after 10 business days, please check your bank account first, or contact our support team for help.
Contact
Email: MariahNguyen8770@outlook.com
Phone: +1 (603) 505-0960
